Responses (10)

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  Caitlyn_Ring

  Hi @harleymhs. I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to look into this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  21-02-2023 11:32:09

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• J

  JonCobb

  This is the same concern we have been having with location for the last 2 days. Our car cam location will show at times and other times it is showing our last location from 4 hours ago even though we are across town now. GPS in the car cam seems to be slow at updating. Not sure how reliable it is at this time.

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  25-02-2023 09:27:20

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  jecheck

  I am also having this same issue, except for me it was between 2 cities hours apart, the GPS never updated during the entire trip. Has the support phone number actually been useful in solving this problem? I don't want to waste my time.

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  27-02-2023 02:36:56

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  HappyValleyST

  I still have the same issue... Calling CS is no help.

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  27-02-2023 08:08:09

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• U

  user7724

  I am now having this issue of the Car Cam location not updating automatically or manually if I hit “update location” on the map in the ring app. Very frustrating, it seems this product was not ready for a full public release. Maybe some more beta testing would have helped improve the end user experience. I have seven ring cameras/doorbell, all the “Pro” versions that mostly work great, but the car cam is just not at the save level.

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  09-03-2023 03:57:43

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  Plainsman

  Location problem also. Sometimes works and other times doesn't. We have two cams and sometimes says both vehicles are at the same location, which is false. This morning, no work and this afternoon, works fine. Tried everything to figure out and gave up.

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  10-03-2023 02:40:25