Ring Security Cameras

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U
Not getting notifications and camera not picking up movement
app-settings
troubleshooting
wireless-security-cameras

As of a week or 2 ago my app is not always sending me notifications of movement even though all the settings are on. I also connected another camera last week and updates my plan and this camera tends to not always pick up movements and send me notifications (yesterday a Car was in my driveway and at 2 different times it didn't pick up/send notifications) I also went out once and waved in front of the camera and did didn't pick up. Im having to go into the app and turn the notifications off and on for it to work again. I'm not sure why this is happening. Everything is on properly, wifi is fine, I have the proper subscription.

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16-04-2025 17:50:23

Responses (2)

  • T

    Hi @user_ad1692. What type of phone do you have and what version of the Ring app is downloaded? Are you on cellular data or wifi when this happens? When there are no notifications, is the device recording motion?

    0

    17-04-2025 18:51:12

      U

      I'm usually on wifi, sometimes motion is recorded, sometimes motion is not recorded. I'm on a S23 Ultra, ring version 3.83.2 (most recent)

      0

      18-04-2025 16:06:41

  • C

    Hi

    0

    21-04-2025 19:49:55

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