Ring Security Cameras
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No motion detection
wireless-security-cameras
Sorry new to this forum hope I’m in the right place.I have a ring stick up camera outside battery operated and for the last two days it is not recording or detecting motion. Nothing has been changed and it still detects and records people.Can anyone advise to what the problem could be and how do I solve it.Thank you
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01-04-2021 18:02:45
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Caitlyn_Ring
Hi @Codie. For concerns with motion detection on your Ring, there are a few things you can check. First, you can try adjusting the Motion Frequency if you have a battery powered device. You can read more about Motion Frequency in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency). Additionally, you can adjust the [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) themselves to make sure they encompass the area you want motion to be captured in. If these concerns continue to persist, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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02-04-2021 19:50:18
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