Ring Security Cameras
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Chelsea_Ring
Hey @Ianis. Normally the camera preview will not update when the firmware needs to be updated, so if you have verified it say Up to Date under your Device Health section, it would be best to follow up with our support team on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-09-2020 05:38:07
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