Ring Security Cameras

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G
New camera not showing up in Mode Settings
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hardwired-security-cameras
modes

Hello, my first post, hope the community can help. I've installed my system a few weeks ago, and it's been working well so far. I've been able to change settings in Mode Settings, and as I installed a 7th camera today I tried to do this once again. My new camera does show up in Devices, but when I select my new camera it does not allow me to change the Mode Settings - of the 7 cameras only 5 show up. Have tried deinstalling & reinstalling, still don't see it. How can I get it to show up? THX! GBES

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0

13

18-08-2022 01:22:39

Responses (10)

  • R

    Hi there. I had exactly the same problem when adding the third camera after modes had been set up. I resolved it by completely exiting the app and then going back into to set up modes (flick app off in iOS and reopen).

    2

    19-08-2022 08:07:57

      G

      Thanks for the advice. Tried that multiple times, but this doesn't solve the issue. have even logged in from 4 different devices; no dice... :-(

      0

      21-08-2022 01:36:28

  • G

    I’m having literally the exact same issues. I’ve added a 7th camera to my location and no matter what I do, that camera does not show up while trying to adjust the settings of my “modes”. I’ve tried reinstalling the app. Resetting the camera, disabling modes and setting it back up again. The camera just will not show up as a selectable camera in the “modes” settings

    0

    19-08-2022 12:09:48

    • C

      Hi neighbors. I've passed this information onto my team so they can look into it and work on a resolution. In the meantime, please try completing a new setup of your Doorbell or Camera by following the prompts under Set Up a Device. As a reminder, only the owner of the Ring device can edit the Modes settings. If you're still unable to edit the Mode settings, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Thank you for your patience. :)

      2

      19-08-2022 05:45:49

      • U

        I’m having the exact same issue. My new camera does not show up in “Mode Settings”.

        0

        19-08-2022 10:15:00

        • R

          Just set up my 4th indoor camera which doesn't show up in "Mode Settings" too. I followed what roobos posted above for the IOS app and selected "Disable Mode Settings for Cameras" at the bottom of the page and reenabled it and the new camera showed up.

          1

          20-08-2022 04:38:33

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