Ring Security Cameras
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M
My stick up cams going offline same time each night
wireless-security-cameras
I e got a problem with all my stick up cams going offline each night it’s not snoozed ect Ive got good internet connection allMy eufy products work my bikes connected internet works fine I have very good internet speeds it’s the cameras ring customer service tried to say it’s my connection but definitely isn’t anyone have any idea it’s all 3 cameras which I find odd as ones like a inch away from the router
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04-05-2021 03:27:14
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Caitlyn_Ring
Hi @Michelle8683. Have you checked the RSSI on each Camera to make sure it has a good internet connection? Sometimes having a lot of devices using the wifi at once can strain the network. Additionally, having a Camera as close as one inch to the router might be a bit too close, as even having a device that close to the router can cause some interference. You can read more about RSSI in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) and more about wifi in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You).If this concern continues to persist, I'd suggest following up with our support team so they can further assist you with this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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04-05-2021 17:02:22
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