Ring Security Cameras
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M
My stick up cams going offline same time each night
wireless-security-cameras
I e got a problem with all my stick up cams going offline each night it’s not snoozed ect Ive got good internet connection all My eufy products work my bikes connected internet works fine I have very good internet speeds it’s the cameras ring customer service tried to say it’s my connection but definitely isn’t anyone have any idea it’s all 3 cameras which I find odd as ones like a inch away from the router
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04-05-2021 03:27:14
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Caitlyn_Ring
Hi @Michelle8683. Have you checked the RSSI on each Camera to make sure it has a good internet connection? Sometimes having a lot of devices using the wifi at once can strain the network. Additionally, having a Camera as close as one inch to the router might be a bit too close, as even having a device that close to the router can cause some interference. You can read more about RSSI in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) and more about wifi in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). If this concern continues to persist, I'd suggest following up with our support team so they can further assist you with this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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04-05-2021 05:02:22
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