Ring Security Cameras

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U

user_44eee1

Accepted Solution
My Ring Video Timestamp Is Wrong
troubleshooting
wireless-security-cameras

Since ring battery operated camera update, video timestamp is 7 hours ahead. I did call help and chat. Batteries are 6 week old and charged and changed. Reentered address. Uninstalling and reinstalled app several times including 24 hours after calling help. My Samsung s23 ultra is up to date. It has been 3 days. 

60

3

0

07-07-2024 02:29:04

Responses (3)

C
Accepted Solution

This issue has been resolved in app version XXXX. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thank you all for your continued patience. 

0

10-07-2024 11:56:15

U

Same problem but 5 hours off. Need help so following.

0

07-07-2024 02:55:15

C

Our team is already investigating this issue. The timestamp displayed on video playback is currently showing as UTC rather than the timezone the Ring device is in. We will update any relevant threads when we have information to share. 

0

09-07-2024 12:01:17

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