Motion but no video recorded

Someone just was on our door. Got notification but there is no video in history. But there is a 2 minute gap in the timeline snapshots at the time of the motion. I tested to trigger it myself and we get notification and can start the live feed, but there is nothing in history. I have looked in 3 different phones and it is the same in them all. Ring stickup Elite hard wired. Up and running according to device heath. Protect basic plan.