Responses (24)

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  Marley_Ring

  This is odd to hear of, @user633! Thank you for sharing your experience with us. Does this only happen on the android device you are using? If possible, see if the experience of data usage is the same on another mobile device. Some important factors to consider is data coverage/ provider, continuous lengthy streaming (more use generally), and please ensure there is not a vpn enabled on the mobile device. As this is an android device, please check for any [android apps that conflict with the Ring app ](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). While you check these variables, I will be reaching out to you in a private message in the Community shortly, so please ensure to respond to me there. :)

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  26-10-2021 04:25:14

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  ADT-WJT

  I’m having the same issue on iPhone iOS, even though I’m watching my Ring Floodlight Cam Wired Pro and Ring Video Doorbell Pro 2 at home on the WiFi the ring App is using lots of mobile data. In the last month rather than the normal 200MB it used up 1.6GB, most of my allowance. This only seems to have been happening within the last month. As a workaround I turn off mobile data for the ring App when at home, then the home wifi is used, as it should be over mobile data when WiFi is available. This issue needs to be urgently looked into by ring and fixed… This has been an ongoing issue as at: https://community.ring.com/t/ring-app-used-4-8gb-of-mobile-data-in-two-hours/68234/5

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  29-10-2021 12:15:21

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  Padawan

  Marlely, hopefully you can please contact me also, because this is affecting many users recently, so it obviously cannot be a configuration issue, and it has made the app (and therefore my 3 cameras and Ring Protect Plus subscription) essentially worthless. The older "Rapid Ring" app is unaffected, providing even more evidence that this is a bug in the current version of the full Ring app.

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  03-11-2021 09:10:47

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  quinnsj

  Marley, You were asking about other phones "does it only happen on the android device you are using". I can confirm the same behavior using Ring 3.46.0 on my Samsung S10e running Android 11 and on my wife's iPhone 7+ running OS 14.8. As noted in the other posts this bug has a material impact on customers as it can quickly consume large amounts of data thereby increasing cost and / or limiting access to data for other purposes. Thank you for your help raising this issue. Stu

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  20-11-2021 06:24:01

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  user633

  Agreed ADT-WJT. Marley, I have responded to your private message but have not received an email from support regarding this issue.

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  29-10-2021 12:46:30

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  paul14075

  Same issue here on android 12 (pixel 5). User633, did your issue start shortly after updating your pixel 5 to android 12?

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  31-10-2021 11:21:49

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  user633

  No, my issue began while I was still on Android 11. It has continued since upgrading to 12.

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  03-11-2021 04:09:31

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  Padawan

  I'm experiencing the same issue here and it just started recently. I’ve burned through over 3 GB of data this week , and almost all of it was at home on a strong mesh Wi-Fi connection. I now cannot even use the app (even while home) since it has nearly exhausted all of my monthly data allocation. This is very unfortunate since I recently invested in another Ring cam (now own a total of 3) and have been a Ring Protect Plus subscriber for almost 2 years. Pixel 3a running Android 12 and the latest version of Ring app.

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  01-11-2021 06:00:05

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  paul14075

  It seems like Android 12 may be the common denominator here.

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  02-11-2021 12:56:26

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  Padawan

  The user above noted the same problem on his iPhone, so not sure it's tied to Android 12.

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  02-11-2021 02:08:15