Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Mobile data usage spike using Android app when connected to Wi-Fi
Nothing has changed on my end as far as I know, but I was monitoring the camera in my house on wifi the other day waiting for a delivery driver to show up and received a notification from my service provider that there was a spike in my mobile data usage. I've been checking periodically since and it appears as if it's using it any time I view the live feed.This month the app has used 403MB of foreground data so far compared to 8MB, 68MB, and 2MB over the last three months. I typically will watch the camera for deliveries and have never run into this in the past.I'm using a Google Pixel 5, if that means anything.Thanks!
3269 •
0 •
33 •
26-10-2021 12:05:29
Responses (23)
- P
Same issue here on android 12 (pixel 5). User633, did your issue start shortly after updating your pixel 5 to android 12?
•1
31-10-2021 23:21:49
•
- P
I'm experiencing the same issue here and it just started recently. I’ve burned through over 3 GB of data this week , and almost all of it was at home on a strong mesh Wi-Fi connection. I now cannot even use the app (even while home) since it has nearly exhausted all of my monthly data allocation.This is very unfortunate since I recently invested in another Ring cam (now own a total of 3) and have been a Ring Protect Plus subscriber for almost 2 years.Pixel 3a running Android 12 and the latest version of Ring app.
•1
01-11-2021 18:00:05
•
- P
Google Pixel is pretty much the only device running Android 12.Google Pixel has something like 0.5% of the Android market.The Google Pixel was updated to Android 12 in late October 2021.3 out of the 4 people in this thread are using the Google Pixel.The problem just began recently (most likely after the Android 12 update.)I don't believe in coincidences, but there's definitely enough evidence to assume the problem is related to Android 12.Why is no one from ring addressing this?
•1
03-11-2021 12:14:14
•
HI've also been experiencing a significant mobile data spike in the past week on my Samsung Galaxy S10 on Android 11. Appended: Earlier today, I did a simple field test on another home Wi-Fi network that I monitor where the mobile data provider is different from my own. The simple act of deactivat
•0
03-11-2021 17:48:47
PAs an update, I just downloaded a data monitoring app and viewed my Stick-Up Cam for about 10 seconds using the Ring app while sitting here at my desk connected to Wi-Fi. Sure enough, the data monitoring app immediately showed that Ring consumed 5+ MB of cellular data as well as a small amount of Wi
•1
03-11-2021 21:07:56
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user633
Agreed ADT-WJT.Marley, I have responded to your private message but have not received an email from support regarding this issue.
3
29-10-2021 12:46:30
•