Responses (4)

M

Murray

Hi, how do you know there was a firmware upgrade on the Ring unit?Confirming: i have three SLCW, all "Up to date"... all still have their motion zones defined.

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08-11-2019 12:58:23

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AJunge

I updated the client on my MAC to 2.4.0 and there is no more way to ajust the camera motion zones. This worked before. The feature is still available on the IOS device app.

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08-11-2019 18:53:35

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SimonA

Thanks, glad it's not just me. #Ring...will you reinstate the motion zones? > @AJunge wrote: > > I updated the client on my MAC to 2.4.0 and there is no more way to ajust the camera motion zones. > > > > This worked before. > > > > The feature is still available on the IOS device app.

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08-11-2019 20:56:56

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SimonA

When I last logged in, the platform asked to install updates (for Mac)

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08-11-2019 20:58:29

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SimonA

Ok...so Ihave an answer from RING. It seems that they are driving us to stick to mobile devices. The motion setting function is removed from the Mac app, so it can only be accessed via IOS (or Android). Seems a backward step IMO.

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08-11-2019 21:26:14

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AJunge

That's unfortunate. Removing essential functionality is not a good thing. I do not like to fiddle with those little points and lines on the phone. I think my relationship with Ring is going to come to an end. I was undecided and saw a special deal at Costco and bought two FloodLight Cams. One o

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08-11-2019 22:46:04

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tntdouglas

As of today, the **Motion Zone adjustment** feature for the battery stick up camera is not available on IOS. I spoke to a Ring tech and she was unable to fix it and was surprised this wasn't working. She updated my Ring app and suggested I restart my camera. I did, but it didn't fix a dang thing.

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11-12-2019 23:07:08

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IMDamonCrawley

I have the same issue on my iOS device. I can turn on or off motion zones on my Spotlight Cam Battery, but no longer have a slider or other way to adjust the distance that it starts noticing movement. Also, no solution other than uninstall the app, restart my phone, and reinstall. Didn't work on my

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18-12-2019 05:55:48

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Rebecca1

I just went through an uninstall, reboot, reinstall, runaround with Ring on FB, only to be told that the ability to adjust motion zones and sensitivity will only be available on the phone. I only use my cell phone for emergencies, have no data, and can't see on the #$%%$ thing anyway. I was asked

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11-02-2020 00:28:31

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Llew113
My motion is still missing, deleted the app and reinstalled and it still not showing the motion zone. HELP. I nee to update my motion zone.
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27-12-2019 14:36:43
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T

TeamOlson

Same problem, and the settings weren't in my iOS app either. Removing/disconnecting the device, resetting it and then adding it back restored everything.

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01-03-2020 00:58:21

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cmasarik

It doesn't seem to matter for me. I've lost the ability to see, update, or delete my motion zones for my spotlight camera. Spent time on phone with RING and was told to download the latest app. I did so on both IOS and Android. Can't see them, can't modify them, can't delete them. Logged a tick

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26-04-2020 16:35:41

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esobczak2

I have recently lost my motion zones on my ring app too. It was just there the other day, disappeared, reappeared and now it is gone again. This is really annoying.

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28-04-2020 01:57:44

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Sfm

Why is Ring not addressing this issue of not being able to adjust zone control on their stick up camera battery powered. Seems as though a lot of customers are experiencing this issue including myself. It seems as though it was available last week and now it’s gone.

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27-06-2020 02:39:35