Ring Security Cameras
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Live view stopped working when using mobile data
The live view on my iPhone SE has stopped working when the device is away from home (not on wi-fi) and the camera is stuck on loading. My wife’s identical phone (and same network) is working fine. When on wi-fi anywhere the live view works fine. We have recently been away abroad and disabled mobile data on my phone (but bought a local esim for hers while away). This seems it might have confused it possibly? I have uninstalled and reinstalled the app, checked all settings on the phone and app. Has anyone got any suggestions? It was working fine before we went away.
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31-08-2024 23:08:19
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Caitlyn_Ring
Hi @user_7574cb. Since Live View is working fine on wifi and your wife's phone, it's not an issue with your Ring Camera's connection. Reinstalling the Ring app was a good troubleshooting step to try. I'd also recommend checking the permission settings to make sure the Ring app has permission to use mobile data.
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03-09-2024 22:21:40
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