Live View on Spotlight Cam's not working, but floodlight cam and doorbell is.
I have 11 camera's around our house, but in the last two days noticed that all the Spotlight Cam's live view is not working. They're still capturing the snapshot every 5 minutes, notifications work, they show that they're online and a strong connection, but are not recording or going onto live view (on ios app or desktop). If i do click on live, i get a "Failed to connect message". This seems like it is very specific to the Spotlight Cam's as my floodlight and doorbell are working. I've reset my wifi, tried rebooting the devices, even unplugged one and nothing. Would love any help possible please?
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22-07-2024 07:27:30
Responses (2)
- C
Hi @MT_LosAngeles. I'm glad to hear our support team was able to help you resolve this! 😊
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23-07-2024 08:03:07
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MT_LosAngeles
Spoke to a lovely woman in customer service, and realised we needed to reboot Ring Alarm Pro Base Station. Admin, you can now close this thread.
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22-07-2024 08:32:37
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