Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
L
Live View Not Working
Been sooo frustrated for about a month going back and forth from Ring support and internet provider, AT&T in trying to figure out why I can’t see live view. After trying everything from both sides and replacing router with no change, they’re now saying need to open up firewall and I want to refuse due to security risk. Why would this be the case? All devices were working fine for quite awhile and then all in one day all live views on one doorbell and 3 cameras stopped. Need advice on firewall issue.
892 •
0 •
0 •
24-11-2020 03:05:22
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hey @landers. There is an easy test you can perform to see if you issue is network related. First, you'll need a phone or tablet that has a mobile hotspot. Next, connect your camera to the mobile hotspot. If the camera is able to connect and you can view Live View, then adjustments need to be made to your network. If it doesn't connect, reach out to our support team and let them know you've done this test to no avail. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this works out for you!
0
24-11-2020 04:15:26
•