Ring Security Cameras
Live View not working
My live view suddenly stopped working today in the app for both my devices (spotlight cam and stick-up). Wi-fi and router are fine. Health on both devices is fine. The live view works on my husband's phone (Galaxy S10). My phone is a Galaxy Note 10-5G. The thumbnails in the app update and I can view the videos, just not live view. When I try to open the live view, I get a half blue circle that freezes on the screen where the live view would be (but it's black now) and occasionally, I get an error message that the app isn't responding. I've also tried uninstalling and reinstalling the app (three times - once I restarted after uninstalling). Is there anything else I can try?
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03-01-2020 12:33:58
Responses (5)
- A
Hello Marley! I called Ring Community Support and the rep had me reset my network connection, which fixed whatever issue the app was having on my phone. I wanted to circle back with the issue in case anyone else has the same problem. Thank you!!! Abbey P.S. You have EXCELLENT phone support, BTW.
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03-01-2020 06:13:30
SI have the same problem but the solution did not fix the problem. Live view stopped working yesterday. I tried a different network (2.4 vs 5G) but neither works. When I go to live view, I get a half blue circle that locks up my phone. No live view. I tried it over the cell network with the same result. I don't know what is meant when Marley says the help desk helped her "reset her network". My live view is still not working.
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04-01-2020 09:53:46
A@sbsidaho, You're right, my issue is back. I guess I'm going to have to call support again. If you find a solution, would you mind circling back to let me know? Thanks so much!
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04-01-2020 10:07:11
S@AbbyB @sbsidaho Yes I certainly will. And would love it if you would do the same.
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05-01-2020 02:35:07
SDisabeling bluetooth allows live view to be visible. As soon as bluetooth is back on, live view doesn't work. I recently had a Samsung update, so this may be related. I've never had the problem before, but it is exactly as you described in your first post. This doesn't seem a great permanent solution, since my bluetooth is always on, but it disabling it, does allow live view on my Samsung Note 10+.
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05-01-2020 02:39:38
- T
Hello, I have the same problem since I updated my Samsung Note 10+ to Android 10 / One UI 2.0. Uninstalled the app, rebooted the phone and installed the app - didn't work. Live View for the same account and devices is working on an iPhone. As soon I deactivate Bluetooth on my Android device, the Live View works. Waiting for a new Ring app for Android 10.
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07-01-2020 03:48:22
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- K
My wife had note 10 5g that was last week updated to android 11 and ui 3.0 and her live view from all cameras including our front door stop working. Read all the topics and none work other than going to your android settings and find apps and look for ring app. All I did is had all permission allowed including camera, storage contacts, microphone and specially location. And after that it worked! Good thing I was able to compare my note 9 ring settings and those were no permission on her phone. The only thing is that the ring now also have a piece of my tracking device ( my wife calls my phone a tracking device).
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12-02-2021 09:59:47
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- C
Quick fix for not being able to go Live is to **enable Microphone permissions** for the Ring app.
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09-03-2022 08:38:33
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- T
This recently started with my phone and my GF's phone. We are both using Samsung. What is working for us is when you load the live view, rotate your phones screen. Then we see the video and you rotate the screen again, it's now fine. A pain to have to do that every time, but that kick starts the cam on the phone for us every time now.
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07-03-2023 02:26:52
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Marley_Ring
Hey @AbbeyB! It sounds like you've covered all the best troubleshooting steps for this, thank you for these details. As one of the Samsung phones operates as intended, the best next steps would be to explore differences on your mobile device. Testing video on wifi only, and then on data only, will confirm which connection is best for your phone. Some other things to try are: - Disabling Bluetooth, VPN, Hotspots. - Closing other apps in the background. - Ensuring the data plan on your device allows for video streaming. - Removing or disabling any security, booster, or cleaner apps that might interfere. - Checking for any phone updates. Let us know how this goes! :)
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03-01-2020 05:17:32
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