Ring Security Cameras
Live view fails on multi SIM iPhone handset 4G
Live view doesn’t work on 4G with multi SIM iPhone handset (primary and secondary lines). If I disable secondary line it works. Handset is configured to use data only on primary and other apps work ok. Looks like Ring app bug. Anyone else find this?
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13-10-2023 02:28:15
Responses (3)
- J
Hi neighbors. I was able to find this [post](https://community.ring.com/t/dual-sim-live-view-problem/216471) where other neighbors shared a similar concern. There is a marked solution with links that lead to what other neighbors have done to fix their concern.
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17-10-2023 04:11:54
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- U
Thank you for pointing out those other post. However, it shows a work around. Not a true solution. Furthermore, it shows that issue related to Ipv4 support only. Well, it shows that if a data carrier only has IPv6, the user will not be able to see live video ??? I agree with user 62099, Ring should provide a fix.
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26-10-2023 03:03:05
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user61996
Hi, I have a customer who had difficulties watch his camera when not on wifi. I knew he also has a dual sim card phone and forward to him your post He tested and indeed when he turned off the second sim, he can view now his cameras. So I hope Ring can fix this issue.
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16-10-2023 03:08:14
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