Ring Security Cameras

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G
Live view continuous viewing
I have a Ring stick up. I bought it to be a baby monitor in my childs room. We like to keep Live veiw on her so we can watch her while she sleeps the whole time. However while watching on Iphone, after a few minutes we get booted from live view and asked to reconnect? I also have it set up on a amazon echo show. Samething happens live view plays for a few minutes and then turns off. Is there a way to leave it on the whole time? Or at least for an hour or so?

56333

1

293

15-11-2019 03:02:40

Responses (35)

M
Good question @gonzilla2k! Depending on the model of the Stick Up Cam, a recording will be 30 - 40 seconds or more. A live stream, or live view, can be viewed for up to 10 minutes at a time. I hope this helps!

1

15-11-2019 06:53:40

A
Is it possible to get an update to prevent it closing the live feed after 10 minutes? I think this will be a common complaint with the indoor cam as a lot of parents would like to use it as a monitor. Thanks!!

25

01-12-2019 12:40:04

E
I don't think there will be any updates on this. But you never know. These cameras are not meant to replace security cams that are wired to a dvr unit.

1

01-12-2019 03:42:51

A
The box shows a view of a crib, feel a bit misled :/

21

01-12-2019 05:28:59

E
It may show that but I use them in every room to detect motion as well. If you set it up to see the crib, any motion would alert you. But there is no always-on view and sound.

1

01-12-2019 06:10:06

C
I agree! I bought this camera to monitor my daughter all night long I’m her bedroom as she has nocturnal seizures. Live view makes me reconnect after 10 minutes. Not cool when they advertise it as a baby monitor in the pictures. I bought Ring to replace a cheaper brand that had a LAN live view as an option and would stay on all night. I guess I’ll be switching back.

19

20-12-2019 12:23:29

A
I have wired Stick Up cam as well and per advertisement bought it to monitor our Baby. However, I ended up with the same surprise - I can't keep Live View on for more than 10min. Called Support and they said there's nothing they can do. Unfortuntely I bought almost $2K worth of other cameras and Security System as well thinking I could have Live View on for periods at a time (i.e., to monitor kids playing outside or monitoring a Baby while playing or sleeping...motion alerts don't help in this situation). I'm now finding out that I can't and Ring has no answer as to whether this will be a feature in the product roadmap or not. This is not a difficult ask and it seems like a software upgrade. That is, unless there is some technical limitation on the hardware side. Either way it's a much needed feature and monitoring this way is a real life use case. Hopefully the Ring Community Mgr will read this and get back to us all as to what Product Management has in the works to address this. If not, I'm returning all my Ring products to Amazon and Costco and warning others that they cannot use it this way. It would be unfortunate since it's a decent product. I will most likely go to Nest or Arlo who have realized this and able to accomodate customers.

15

20-12-2019 04:48:47

M
Hey neighbors! I appreciate your taking the time to share your experiences with us, and we value your feedback very much. Other neighbors throughout the Community have also requested a constant recording feature, and this will certainly be shared with the appropriate team to reinforce continued interest. At Ring, we are always working to provide our neighbors with new and innovative features and devices to give you an advantage against crime. Keep an eye out for any upcoming releases at Ring.com/announcements. We will, of course, keep the Community updated on any information once received.

0

20-12-2019 05:24:15

A
Hi @Marley\_Ring. Do you know if this is prioritized by Product Management and when they think the feature will be released? Not sure what your release cycle is. I have made a huge investment in buying Ring cameras to install and then learned about lack of continuous viewing. Depending on timeline, I need to figure out what to do with them since I don't want to go past my return period. Thanks!

6

30-12-2019 07:38:17

R
Any news on Live view continuous viewing?

2

26-01-2020 12:41:45

L
No news at all!

3

27-01-2020 01:30:10

E
This is a member to member support forum mainly. The Ring Moderators are off during the weekend. I don't have an answer for you. You can call customer service. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

0

27-01-2020 04:08:34

S
All they have to do is copy the continuous viewing from amazon cloud cam. It let you view the live stream but it does not record until it detect motion.

3

25-06-2020 11:20:36

S

Reading this thread, it occurs to me that Ring's answers have to do with constant recording which is not the same as constant viewing. I can kind of understand why the idea of constantly recording a feed might be daunting given the storage considerations, but that's not at all the same as live viewing.

0

10-07-2024 05:47:57

R
Hi, Many people like to set a time to keep the live view active. For me the timer need to be set for at least one working day (8 hours)

3

28-07-2020 12:19:37

R
We just hit 24 votes in the ongoing quest to disable the Live View 10 Minute Super Stupid Timeout. [https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124](https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124) 5 more votes and this request will be on the TOP 20

1

29-07-2020 02:02:56

4
I see a continuous thread on this subject for several months with little official response from Ring. I currently have 5 exterior cameras (2 w/solar panels and 3 PoE powered) plus the doorbell. I want to be able to keep the live view on at least one of the hard-wired cameras so I know when the mail is delivered at the curb and the UPS truck etc.

2

31-07-2020 04:44:41

R
Agreed. The timeout should be removed. Many other Ring competitors don't have this limitation. This feature request just made number 16 and it's getting very close to the Top 10. 3 more votes and it will be in 14th place.

1

07-08-2020 05:42:07

R
If I had known that there was not an option for continuous live viewing, I would not have bought a Ring. That is the one thing that is preventing me from buying more Ring cameras. I work at home and want the option to have a continuous monitor. Shopping for new camera systems now, it definitely won't be Ring.

1

13-08-2020 02:35:29

R
[@rbp66](https://community.ring.com/t5/user/viewprofilepage/user-id/83905 "@rbp66") I agree about the timeout which is why I am developing a workaround for Windows 10. Are you using Windows 10 to view your Ring camera by any chance? The workaround is not done yet but it should be soon. If you want to take a stab at the timeout period, let me know your results. thanks [https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771](https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771 "10 Minute Live View Timeout Workaround") Also, don't forget to vote for the feature, we are only [**7**](https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124 "Vote for this Feature!") votes away from getting this request on to the Top 10:

0

13-08-2020 06:02:41

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