Ring Security Cameras

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M
Live feed on wireless spot cam takes its time or not recording
troubleshooting
wireless-security-cameras
My spot cam iisonline but suddenly they will take time to connect or say offline but it’s not. There’s time it will not record. Plus when on dashboard it’s not showing recent it will either be hours ago sometimes the day before.

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01-10-2023 05:30:22

Responses (2)

J
Hi @Mons8710. For your concerns, I recommend trying the following troubleshooting steps: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. - Verify that your Camera has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

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02-10-2023 06:40:24

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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01-11-2023 06:40:58

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