Ring Security Cameras
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Lights trigger constantly even when disabled
I have an issue with the light on my camera constantly triggering through the night with no motion. I have reduced sensitivity, moved the camera position and even reduced the range, but the lights continue to trigger regularly through the night.I resorted to totally disabling the lights on the app but they still come on and last night I even disabled the motion detection but they still came on! it's really annoying our neighbours!
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11-01-2025 07:30:46
Responses (1)
- U
I have exactly the same problem for a few weeks now. I already spent time with the phone support. We disabled move detection and all light options. We still have the issue: during day or night without any valid reason the lights will be on until manual on ( it was disable) then off.Device floodlight cam wired plus.Thanks for your support.
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29-01-2025 22:15:40
UI have the same problem with my two wired floodlight cams (other cams are OK). Noticed when device health check was done, light stays on until cycled on then off. I feel it is a firmware problem with the wired floodlight cam. Started happening 2 to 4 weeks ago. Please fix, it wasting energy.
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30-01-2025 19:08:22
JHi neighbors. If you have tried all the steps mentioned in this thread and are still having the same concern, it is best you give our support team a call for further assistance. They will be able to take a deeper dive into this than we can here in the Community.
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30-01-2025 22:49:50
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Justin_Ring
Hi @user_4d2c30. Which Camera model do you have? You can find this information in your Camera Device Health page.
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15-01-2025 15:58:25
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