Lights constantly come on, regardless of app settings

Hello. I just installed a new Ring Floodlight Cam. No matter what I do, the lights keep coming off and on when I am outside. I set the camera range,doesn’t matter. I ‘click’ the lights off in the app.. doesn’t matter. I disarm, doesn’t matter. Motion detection is turned off but the lights still kick on. Even when I toggle the lights off, they will kick on. Seems useless. Is my device faulty? Not sure where to go with this.