Ring Security Cameras
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Light Schedule on Pause
The light schedule on my Ring security camera has been inconsistent for over a month. It normally comes on at the time I have scheduled, but goes off at random times. When I turn on the lights via the app, I keep receiving a message stating “Your light schedule is on pause and will resume in 24 hours.” I have discussed this with Customer Service numerous times. They even sent me a new camera, which has not alleviated the problem. Now, they are telling me that my account has been flagged along with some other customers who are having this same issue, that “the engineers” are working on the problem, and that they will let me know when the issue is resolved. The reason I purchased the Ring security camera in the first place is because someone tried to break into my car in my driveway at night a couple of years ago, so it is imperative that my light be on at night in my driveway. Just wondering if anyone else has experienced this problem.
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05-07-2019 11:29:20
Responses (12)
- E
I described my problem in my original post. This evening, the light has already gone off twice. I got up at 1:00 am in the morning and the light was off again. I called customer service for the upteenth time and got the same story. I have had it. It seems that every since Amazon bought Ring, it has
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06-07-2019 06:58:04
SI have been having a very similar issue. The lights are not following the schedule...they sometimes turn on at the correct time, they sometimes turn off at the correct time. But they also are very spontanous. I cannot seem to find a pattern. Support phone calls have been very unhelpful with the "tur
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24-12-2019 18:30:54
MIn the same boat with the light schedule. It has only followed the schedule for maybe 24 hours. It will turn on at 1 in the afternoon and not turn off. It will stay off at sunset, or it won’t turn off at sunrise. All I want is dusk to dawn. This shouldn’t be hard, but it is.
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25-12-2019 00:22:27
HI have verified that my light schedule is working off of Zulu, GMT or whatever else you like to call it time. I live in US Central Time (UTC-6) so I just add 6 hours to my local time I want my lights to go on or off. Don’t forget to turn off the motion activation light feature if you want to check f
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25-12-2019 17:55:17
SThis sounds promsing. Mind boggling, yet promising. I am PST and just made the adjustment. I will check back after a cycle or two. Thanks!
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25-12-2019 18:03:04
- S
I’m another person with the same problem. I’ll check and the light on one of the floodlight cams has gone off on their own even though they are scheduled to be on. It’s random and happens on both of the units I have hooked up. I have only had them installed for a little over a month or two and I’d say it started about a week or two after install which makes me wonder if they pushed out a firmware update that is causing this but as they don’t let the user see firmware update history I have no idea. I just know it worked flawlessly for a few weeks. It’s very frustrating and I was going to install a third light but I don’t like the idea of having unreliable floodlights that don’t come on or stay on during their scheduled on time. Plus it’s recently started disregarding the motion detection schedule as well (it just randomly turns the motion alerts off so that motion alerts aren’t occurring or rather aren’t even on) so I’m thinking this has to be something they’ve done as it’s happening on two lights that were not purchased at the same time and were purchased from different stores. If they’d let us see when firmware was updated maybe we could get to the bottom of this but I guess they think that would just confuse us poor people. I really hope they get this fixed and if you find a fix please post it because the fact that the motion alerts are not following the schedule now is really irritating/alarming. Very disappointed. The other thing that is irritating is that when I turn the lights on manually they sometimes don’t go off at the scheduled time but I have no choice but to to turn them on manually or else it just stays dark. I apologize for my long post/rant. I just wish these would let one get a little under the hood so we could see what’s happening when this problem occurs. There should be a log somewhere that the user could see. I dread contacting tech support and having to go through some inconvenient thing such as climbing a ladder and adding and removing the light from the account. This issue started without anyone touching the light so it should be able to be fixed without climbing a ladder as well.
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07-07-2019 07:30:22
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EMy lights went off again last night at 11:00 pm. I agree that this appears to be a firmware issue that apparently is not high on the priority list to fix. I don’t know how Ring expects folks to entrust them with their new security alarm systems for their homes if they can’t seem to fix the light sch
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08-07-2019 14:17:54
RI would still suggest you create a support ticket, [Socrates99](https://community.ring.com/t5/user/viewprofilepage/user-id/385). The troubleshooting they had me do was done on the Ring mobile app (deleting schedule and re-creating it, creating a schedule that's shorter in length, etc) so it didn't
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08-07-2019 18:52:43
EYeah, I created a support ticket a month ago. As I stated previously, they even sent me a new floodlight security camera, which still did not alleviate the problem. Even after I received the new camera, at the direction of customer support, I cut the power switch off to the camera and turned it back
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08-07-2019 19:04:09
SI have deleted the light schedule as well and set it up again from scratch and it didn’t fix it. I hate that they won’t wven give you a date or any info on the firmware other than “it’s up to date” as that’s not helpful. Every other camera or device from thermostats to door locks gives a firmware ve
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09-07-2019 10:30:52
- K
Yes, at first l noticed it around 1, 2 or 3 am., and I was told my internet provider was probably doing updates at this time. Now, it seems to be happening at any time.
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25-07-2019 01:47:01
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- R
Just checking in that my Ring Light Schedule is still broken. Light was off at 1030pm and it was scheduled to be on at 8pm.
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07-08-2019 02:52:47
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SI just wrote another lengthy post about this and it disappeared when I hit post. Accessing the “community” in the Ring app is horrible. You can’t even go back a page. Anyway my lights are still randomly going off. Very frustrating that it’s still happening. I hope they are getting closer as my
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07-08-2019 09:05:15
SYou can access the community through the app at menu/help/visit support center/get more support drop down menu/ring community - visit us. It doesn’t send you out of the app to safari it lets your read and then type a reply to a post but then when you hit post it won’t let you post. It just disappear
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07-08-2019 17:26:52
- R
In case any of you did not get a similar email, I received one on Aug 14 saying they've pushed an update to fix this issue. It seems to be working for me so far.Here's the email:From: Ring Support \ Sent: Wednesday, August 14, 2019 8:59 PM Hi Rim,First and foremost, I would like to thank you for your patience and understanding while we worked on improving the functionality with the scheduling of lights on the Floodlight Cam. We have just recently pushed a new update that should help keep the Floodlight Cam lights enabled for the scheduled time. If your problem has been resolved no further action is needed on your behalf.If the light schedule is not currently active on your Floodlight Cam please set up another schedule and monitor it for a short period to verify it is following what you set it to. Please keep in mind that if you set a light schedule for the same day and that time has passed it will begin the light schedule on the following day.If needed, the link below has additional information regarding the lights on the Floodlight Cam:[https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam)If you have a concern not covered above or your device is not working as expected, feel free to reach back out to us by email (help@ring.com), phone (US +1(800) 656-1918 or INTL +1(310) 929-7085) or chat with us at Ring.comHave a great day!
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27-08-2019 19:22:19
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JIn my time zone, we participate in Daylight Savings Time....That said, in order to have the lights turn off at 6:30AM, I had to set the off time to 7:30am.... Guessing come Spring 2020, when we push the time forward again, it will be aligned with "Rings" time zone......
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08-12-2019 15:31:19
SOkay, time zone seems to be my issue as well. I have 2 floodlight cams... and both shut off exactly 1 hour before the scheduled time. So as a workaround, I've simply extended my shutoff time by 1 hour. I had opened a ticket which was supposedly escalated... but haven't heard anything back (1 week
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08-12-2019 15:43:27
JGood to know ! At least "we", were able to figure this one out.... They could have avoided all this confusion by email blasting clients declaring an issue and this temp fix.....
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08-12-2019 16:11:58
WI contacted support center. Pushed me via email to tier II support (what we call our wizards behind the curtain at my office). Received an email back from Anthony said he fixed the time zone to EST and to check my devices setting up new time approx 5 minutes beyond set up time. I noticed now next to
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09-12-2019 01:39:32
HI just installed a new Ring floodlight cam I purchased 2 weeks ago and am experiencing the same issue of my lights not following the saved schedule light ths thread started with. I thought it might be a time zone problem also but there is no shift in my schedule. The lights just turn on and off at r
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12-12-2019 18:10:41
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Rim
I must be one of those customers because I am experiencing the same thing. I've opened up a support ticket on June 18, 2019 and it is still not fixed. I don't feel a sense of security when walking up to my house at night and my Ring Floodlight is turned off even though the Light Schedule is set for it to be on.I'm experiencing the same issue where it turns on at the right time but it turns itself off sometime during the night when the schedule says it's supposed to stay on. I even have a video of the light being on then turned itself off and then back on within one minute. I provided it to support for what it's worth.I was looking into getting their Security System but I'm holding off to see if this issue gets fixed.
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05-07-2019 20:09:13
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