Ring Security Cameras
Light on Floodlight cam (wired version) keeps turning on
I just recently installed the floodlight cam (wired version). I am having an issue where the light comes on for no reason. The camera does not record nor do I receive any alert that there is motion in the direction in which the camera is facing. I have rebooted the camera several times but the problem continues. I have also checked the firmware and it is stating it is up to date. I have minimized the light sensor all the way down to stop the light from turning on every few minutes. But doing this defeats the purpose of the camera. I want the area to be well lighted when the camera is recording. For the record I have two solar cam spotlights that never give me this problem.
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06-09-2020 02:10:09
Responses (6)
- T
Hi @Brum13. I'm not sure what troubleshooting steps you have tried, but this post [here](https://community.ring.com/t/ring-spotlight-wont-turn-off/5523/25) has some great information. If you are unable to find a solution, the contact information for our support team can be found in that post as well.
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15-03-2021 09:53:13
- B
Hey Ring - Just looked out the window - everyone on my road has a RING floodlight camera and EVERYONES lights are on!!! Ring wtf is going on?!
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13-03-2021 01:53:14
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- U
Same thing happens on my floodlight. Its so annoying as it lights up my bedroom window. It turns off and after 30 sec. to a minute it turns back on and repeats over and over. No notification or recording. I watch out the window and theres absolutely nothing moving to set it off. I does still work when there is motion but once its gone it starts the off-on process again. Whats happening!?
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19-12-2022 11:24:08
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Tom_Ring
Hi @Deputy514. It sounds like you've done a fair amount of troubleshooting on your own, thank you! It would be best to reach out to our support team to look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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07-09-2020 05:21:49
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