Ring Security Cameras
Light motion zones on wired spotlight cam will not stay disabled
Since I updated to the version of the Ring app which introduced modes, the motion zones for my spotlight cam lights will not stay disabled. I disable the 3 zones and hit save. It shows that the zones are off. However, within a few minutes the zones go back on without me touching the app. I am running Ring app version 5.24.1 on an Iphone 8 running IOS 13.3.1. This issue makes the device useless because we often sit outside in the evening and cannot stop the lights from turning on every time we move. Anyone else see this issue?
4563 •
0 •
6 •
05-04-2020 05:56:37
Responses (8)
- C
Flood camera will not allow users to pause the motion zones or turn them off. We keep flooding the neighborhood with our crappy ring flood lights. It’s embarrassing. Every time we try and save it, it reverts back. This issue is all over Reddit and Facebook. I just called Ring support where I was met with a girl reading a script. No help, kept apologizing for I don’t know what and neither did she.. they eventually hung up on me after being on hold. I’m pretty certain it’s their terrible app witch is only usable via Phone (website user interface is limited and messy) Anyone else have an idea as to how to fix this? Preferably someone not working at this company as I want results.
•0
06-04-2020 03:10:57
•
CThank you for this information, neighbors. We appreciate your patience while the team continues to investigate this. We're going to have a Ring team member contact you using the same email address associated with your Community log in and Ring account. We'll be able to give you a more direct line of support and deliver information to the appropriate team at Ring. We will continue to update you with information from the team when we have a more permanent fix. Thank you for this information, neighbors. For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. In addition, any neighbor that comments in this thread with having this concern will be reached out to personally in order to issue a fix from our end. Please continue to share examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you again!
•0
07-04-2020 05:12:26
TThanks Chelsea. This is a serious bug so I hope to hear something soon. BTW, it would be a great enhancement if control of the light zones (on/off) could also be included in the modes settings for this device. This would provide a "1-click" ability to completely configure the device.
•1
07-04-2020 09:31:05
MMy wires ring cam is doing the exact opposite. We turn the motion zones off so the lights will not come on and I can not turn back on. I save the setting g and it reverts back to ‘off’. It happened after the software updated. Please provide the fix to me as well.
•0
07-04-2020 09:57:51
- M
Marley, Please note that in the latest version of the app, you can no longer turn off all zones... I have tried turning them all off and then pressing “Save”, but the lights still activate. On going back into the settings screen, all zones are “On” but with the detection distance set to “Min” - this still causes the lights to activate. In the previous version of the app you could set all 3 zones to “Off” and they would remain off (and the light would not come on as expected). Please can this be passed to the app development team ao that they can fix this rather annoying bug! Thank you.
•0
07-04-2020 08:56:19
•
- P
Sigh, I just discovered this issue has been introduced here as well. I have two wired Spotlight Cameras and for one I HAVE to disable the motion zones for light activation. This no longer works. Setting the zones to “off” reverts automatically within minutes to “on”. This used to work. Please look into and fix Ring team!
•0
07-04-2020 10:34:34
•
- R
Using version 5.24.1. Motion zones for lights on spotlight cam no longer functions. I am seeing numerous complaints on this issue in this forum and I am surprised that this is not immediately corrected with an update. When will this be fixed?
•0
07-04-2020 10:48:04
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
GrahamP
I installed 2 new floodlight cams today. I have the exact same issue.
0
05-04-2020 08:01:41
•