Issue with Ring Spotlight Camera Plus

I bought the Spotlight Camera Plus 2 months ago and 3 weeks ago it started to have problems. Now it's dead and no response. I ordered from Amazon but it's now over 1 month. I suspected, after reading the comments from others, that the cause of the death of the camera is due to the rainy weather. It is not supposed to install and work outside!!!!!!!! And I can't find any help from the support page about the warranty issue. I think Ring as a company is a scam! Don't tell me to call the customer service as I was not able to communicate over the phone and I resided in UK!