Is it me or this ring system is a joke

I upgraded the ring app and as always, there is a huge lag time when I choose to see any of my devices. My wifi works fine and it’s fast. Why is the ring so slow when seeing who is at the door! Today I get nothing but a blank void. Will not connect even though I get notifications of activity. I’m beginning to feel that this product is a joke! Does anyone have this issue? Also, why do I have to go online to contact support rather than going through the app? Am I missing something in the app that allows me post issues in the community? Any advise is much appreciated. Thank you.