Hi @StarWarsFamily. Is your wifi router dual-band? If you're receiving the message that your wifi password is incorrect, check if there is a different SSID and password for both the 2.4GHz and 5GHz connections. This will be the same on some routers, but it can differ so it's worth checking. Then, make sure your phone is not autofilling an old or incorrect wifi password during the setup process. We also have various troubleshooting tips for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures). If this issue persists after verifying the network information and reviewing the troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.