How to get professional help?

I've purchased the entire alarm system with stickup solar cams. They keep going off line. I even have an open ticket with Ring on this issue, talked to multiple technicians and told different things. Last time the tech told me to email via replying to an email he sent me. No one ever replies back. How can I get help? Last time I called the first person hung up on me, then had to wait on hold again when I called back. I ama being very nice to them but starting to get impatient. This been going on for 4 weeks now and Ring still can't help.