Ring Security Cameras
How File Formal Complaint About Tech Support
Just experienced what is becoming typical of tech support today. Constant claims from somebody using a generic name that they would work hard to solve all my problems, all while simultaneously making excuses and using nonsense circular statements. Nothing new right? When I asked for more experience tech support the "agent" claimed there wasn't any and hung up. I know tech support his being sent to the cheapest / lowest skilled folks on the planet, but usually there is some kind of pathway to folks that actually have some experience,, and asking for that shouldn't generate rude childish behavior. Is what it is, but things don't get better without management being held accountable. Which bring me to the question: How does one open an executive complaint with Ring?
656 •
0 •
1 •
09-12-2022 09:30:00
Responses (5)
- D
I think I'm hearing: "Ring does not have any method to formally complain, escalate, or address technical support failure ". I suppose I'm not surprised at the miserable support experience. After all, if they are only responsible for making their own excuses thing sure get simple.
•0
11-12-2022 10:36:58
•
JI see what you mean about no clear escalation path outlined on the Ring site. If you’re unable to get resolution following the support customer service path which should be able to escalate your feedback then there’s always the CEO route by sending it to Jamie Siminoff j@ring.com After selling the company to Amazon he was still retained as CEO of Ring.
•0
12-12-2022 06:01:19
- U
RING - wow, I hate this company. You should be ashamed of yourselves.
•0
08-02-2024 06:12:50
•
- U
RING - you’re fast becoming one of the most hated companies in the UK. Appalling customer service, designed to ‘field’ and dismiss your loyal customers concerns. You should be ashamed of yourselves
•0
08-02-2024 06:14:39
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
09-03-2024 06:14:44
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @dfish. I can understand the frustration when you aren't able to get your concern resolved on a call to support, and I'm sorry to hear the call was disconnected as well. Since the Ring Community is a public forum, we are not a direct line to support. In order to provide feedback on your support experience, you would need to reach back out to [support](https://support.ring.com/hc/en-us/articles/213608406) so they can locate your previous call and notate the feedback accordingly.
1
09-12-2022 11:44:25
•