Responses (2)

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Tom_Ring

Hi @userBH. What version of the Ring app do you have, and what type of phone? Are you able to access the device via the hamburger menu in the upper left corner? What happens if you tap on the device? Can you share a few screenshots of the different menus so I can share this with my team?

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01-11-2023 18:33:34

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user_1b3563

Hi, I have the same issue. I deactivated my ring doorbell using my iPhone SE but need to delete from dashboard. There is no option to do so.

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19-03-2025 15:19:21

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uscpsycho

@Tom_Ring I want to share some feedback because I am having the same problem myself. Your response to the OP is the most infuriating type of “technical support” because it indicates a complete lack of familiarity with the product. A deactivated camera is DEACTIVATED and if you understood what that meant, you and your “team” wouldn’t need any screenshots or ask about hamburgers.There is one and only one condition in the app for a deactivated camera on the dashboard. So either there is a way to remove it from the dashboard, and you guys know what it is (and can tell us), or there isn’t a way to remove it. This isn’t like the user is getting an error, or an unexpected outcome, so screenshots are required. Deactivated cameras are the same on everyone’s dashboard.If you are unfamiliar with the process, I assume your team is not, so you can ask them. And I trust you have some testbed devices there where you can deactivate a camera and see what happens without making paid users jump through hoops to explain it to you.I guess what I’m saying is you should put a little effort into your job instead of making your customers do the work for you.

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19-12-2023 07:19:09

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Tom_Ring

Hi @uscpsycho. It’s unfortunate that my response to dive deeper into the issue the OP was having is infuriating to you. I asked for clarification because, in my experience dealing with these devices every day for years, some users have different names for different concerns they are having with thei

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19-12-2023 15:23:37

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uscpsycho

I mean, we can just assume that when someone says they have a deactivated camera that they know what they are talking about. If you give them the applicable answer and it doesn’t work then they will tell you it doesn’t work for them. Also, you are providing information for that person and all people

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21-12-2023 20:16:17

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Tom_Ring

Thanks for the insight @uscpsycho.

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26-12-2023 16:19:25

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mama2ewmm

Thank you @uscpsycho. You were the first to explain how to remove it. One thing I noticed when I removed it that I would like to see the Ring Team change. When I clicked to remove the device, it asked to choose a reason that had to be chosen before it would complete the process. Nowhere did it l

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04-01-2024 15:55:20