Ring Security Cameras
Honor
Subject: Request for Replacement Camera and Battery Due to Manufacturing Defect Dear Ring Support Team, I am writing to formally request a replacement for my certified refurbished Ring camera, purchased in July 2024. The camera was installed in November 2024, but upon replacing the battery, I discovered significant water damage inside the unit. Upon inspection, I noticed one side of the camera was improperly sealed, allowing water to enter the unit. This manufacturing defect is outside of my control and indicates a failure to meet the standards expected of a certified refurbished product. I have attached photos documenting the damage and the unsealed side of the camera. The product was sold with a one-year warranty, and I believe this issue qualifies as a warranty-covered defect. I kindly request a replacement camera and battery. Please respond within 7 business days to resolve this issue. Thank you for your attention to this matter. Sincerely, Ring Customer
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10-01-2025 10:00:38
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Tom_Ring
Hi @user_9647a4. For this concern, you'll need to follow up with our support team directly. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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13-01-2025 04:21:09
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