Ring Security Cameras
HEVC not supported? Not true as other are showing camera preview but one is not
Why in the same browser on the Dashboard would one of fifteen cameras say the browser does not support cameras preview, while all the others (same model and version) have no problem? All on the same browser tab. Why?   
10709 •
0 •
46 •
29-01-2023 01:50:31
Responses (60)
- G
Oh my gosh! It's spreading to more camera previews. I just spoke again with tech support and they did not know about this issue. It has now been reported to engineering. Ugh!
•0
29-01-2023 08:00:47
•
- G
Now it's getting very strange. Some camera previews that had stopped appearing are now apprearing again, and others that were appearing have now stopped. Ring's got issues.
•0
29-01-2023 09:15:54
•
- U
Has this been resolved for you? My camera is doing the same thing. Now also the history motion videos are a blank screen but you can hear audio.
•0
30-01-2023 01:47:35
•
- J
Hi neighbors. What Ring camera models do you have that this is happening to? Is it only happening on Ring.com, or is it also doing the same thing in the Ring app? Have you tried rebooting the Cameras and your WiFi router? Have you also enabled Legacy Mode as instructed by the notification that pops up?
•0
31-01-2023 04:48:50
•
DSeeing this same issue on the ring.com website. Only started affecting live view on one of my devices and only a few hours ago. Browser supports the HEVC but something on Rings end is broke. Enabling legacy mode would fix that camera using an older codec but would also remove historical videos so that isnt a solution to this issue.
•0
02-02-2023 07:55:40
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
GoBananas
Today a second one of fifteen has decided to do the same. Tech support has no answers and can't explain it. Ugh! 
1
29-01-2023 06:30:35
•