Responses (5)

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Cholland62
Yep, looks like Ring broke something with HEVC, I have the same issues - all browser up to date as will as the Amazon Alexa app and Echo Show. All worked perfectly a few days ago.
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30-01-2023 16:43:23
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user34974
I had 1 camera do the something. After playing around I did a live view on the PC and it switched it back to normal.
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31-01-2023 14:17:48
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ceeohes
I was having the same issue. I tried on a windows 10 pc using Firefox and Chrome. I tried Safari and Chrome on a ipad (all using the most current version of said browsers).. All have the same issue on 1 out of 9 cameras at my location.With the exception of a doorbell camera, the rest are stick up cameras (gen 3) with updated firmware.After calling support, we tried:- rebooting the camera and wifi network.- clearing the cache/cookies on the browsers.- logging in using cellular network instead of wifi.It doesn't explain the problem or why it only was affecting 1 camera but as a workaround we turned on the legacy mode for that one camera.If you're managing a location with shared users, note this change can only be done from the owner/primary account. This could have saved me some time as I was logged in from a shared account.That got that camera back up for me. Hope that helps someone..
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31-01-2023 21:36:15
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Justin_Ring

Hi neighbors. I was able to find this [post](https://community.ring.com/t/hevc-not-supported-not-true-as-other-are-showing-camera-preview-but-one-is-not/181441/67) where others are experiencing the same concern. There is a marked solution to that post as well.

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02-02-2023 21:04:54

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UsagiNZ

There is no Legacy Mode in the App.Why is this affecting some cameras and not others, even when they are on the same firmware version?

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26-02-2023 20:27:20

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user37341
What is the solution to viewing videos in your event history that are in HVEC. Legacy mode does reverse apply.
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24-02-2023 02:06:40
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