‎Getting "Want to switch it to Wired Mode?" notification in App every few minutes several times a day.

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user_b9d6cd

Accepted Solution

Getting "Want to switch it to Wired Mode?" notification in App every few minutes several times a day.

troubleshooting

Stick Up Cam Pro purchased April 6th with Ring Solar Panel. iPhone App is up to date. Rebooted the device from the App. Also tried pulling battery and removing solar panel connection for a "hard reboot". Also put the device into setup mode and set everything up again.  Device health shows battery at 100%.  Also strange but the device won't let me keep Motion Alerts turned off but I don't get motion alerts in the App.  I have 5 Stick Up Cam Pros and this is the only one I'm having issues with.  It has been persistent for a few weeks (although I'm now outside the 1 month return window).  Thoughts?

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21-06-2024 04:24:50

Responses (1)

T
Tom_Ring
Accepted Solution
Hi @user_b9d6cd. It seems like you've done the basic troubleshooting that I would typically provide. For this reason, I suggest reaching our to our support team directly. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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24-06-2024 03:49:18
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