Ring Security Cameras

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K
Floodlight Cam Wired Plus not working
hardwired-security-cameras
troubleshooting
I have a Ring floodlight cam wired plus. It was working for the first few months but now one of the floodlights is stuck on, and the other floodlight is stuck off. Turning the lights on/off with the app doesn't do anything, though I know there is still a wireless connection as we can get a live camera view. Powering the light off/on from the lightswitch doesn't do anything, either. It's up on the roof and would require a tall ladder to get access to the hard reset button, which I don't have, and would have to call an electrician - let me know if anyone has any other suggestions before I do that?

1352

0

0

22-03-2022 06:33:33

Responses (1)

M
Try power cycling the Camera by powering it down for a few moments, then power it back up. Once it reconnects, test the lights and check your light settings. Check out our [Help Center article about controlling the lights on your Camera](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) via motion settings, light toggles, and even light scheduling. If you are needing further assistance with your Camera's lights, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

23-03-2022 04:08:23

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