Ring Security Cameras
Floodlight Cam Video is pink / purple during daytime
My floodlight cam is pink / purple during the daytime. I have turned the device off at the breaker AND at the switch both of which did not change anything. I have also cleaned the camera lens to make sure there wasn't anything on it causing a distoration. The device health is good and the system status is all operational. Can anyone give me any tips on what else I can try? 
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16-12-2019 06:14:27
Responses (14)
- R
Does anyone know why my flood light shows a pink color on the videos? I have multiple cameras and this is the only one that does it. It happened two weeks ago and changed back to normal. Now, it has happened again.
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28-01-2020 09:28:07
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RHaving the same issue with my floodlight. Tried flipping breaker, pushing button on top of unit for 30 seconds, removing and readding camera to app, and cycling color night vision on/off.
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19-05-2020 10:28:46
- P
Hi My Ring Flood Cam now has a pink (3/4 display) display. I tried resetting the camera but it didn't make a difference. Any solution available? Thank you, perryy
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28-05-2020 11:59:10
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- C
My security camera started turning purple today. I tried all I could as described above. This seems to be a common problem. Ring needs to send out an update! Too expensive to have this happen after only one month.
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29-12-2020 05:37:15
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- E
Hello! I just notice the same purple but only at night. Does anyone know if it’s ok? Look the video when I turn on the light there is no purple but when I set it off it seems to get back. Here is the link https://ring.com/share/e437649b-8774-4a9b-a693-03f8c6df4e9e Feedback is appreciated.
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31-01-2021 02:44:31
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Chelsea_Ring
Hi there @judysekulow! Have you tried doing a reset on the device? You can reset the device by holding down the setup button for 20 seconds. Once the reset is complete, test another event and check the video. Also, for a complete power cycle like you've attempted, you will need to turn off the circuit breaker for at least 10 seconds, then turn it back one. After that, give the camera 2 minutes to power up. If the video is still not the correct color, give our support team a call at 1-800-656-1918 for further troubleshooting! Side note - I've moved this over to our Security Cams board as it was more fitting!
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16-12-2019 07:09:36
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