Ring Security Cameras

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Floodlight Cam Pro Wired Connectivity Issues
hardwired-security-cameras
troubleshooting

We had a regular floodlight cam wired for about a year and a half on cable internet. Worked great. My wife's employer moved her to remote (she's a telehealth provider) so I got second one for the other side of our house and we had fiber internet installed with an eero mesh system about a year ago. We also have two ring doorbells and a ring floodlight. When we installed the mesh wifi, I couldn't ever get the regular floodlight cams to work after months of trying and reddit threads on pausing the 5G and changing the whatsit, putting it right next to the eero device, etc. and nothing has worked. Other devices never had an issue. So I had read on some of those forums that the floodlight cam wired pro didn't have those issues. and finally broke down and bought one for Christmas. So I get it put up, start the setup process, it picks up the network and gives a green signal indicator, and I click the "join ring-abs321" and it says that it's "connected to the ring app". Then I enter the wifi password and it says that it will take a few moments to connect and the circle starts to spin. Just about 15 seconds later it says that my "device may be too far from the router". But even when the router is right next to it, it still won't connect. Same as the other two floodlight cams. Is there anyone here that knows how to help? Would really appreciate some direction!

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27-12-2022 12:09:10

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