Ring Security Cameras

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J
Floodlight cam detecting person when nobody there
hardwired-security-cameras
troubleshooting
motion-settings
In the past 2 weeks the floodlight cam pro has been notifying that a person is detected. Every time I check there is no one present. Everything was working fine before. I have tried adjusting zones, making sure no spiders are crawling on it. I have resorted to turning off the smart alerts as it does not seem very smart now. Wondering if changes have been made to the app.

178

0

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27-09-2023 02:00:13

Responses (1)

C
Hi @Jay_33. The Smart Alerts feature can help refine your motion alerts, but different factors can affect the performance. I'm not aware of any changes made, but I'd be happy to review an example of a false person detection to see what might be causing it. You should be able to grab the link to share a video by selecting email from the share options.

0

28-09-2023 06:07:56

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