Ring Security Cameras
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Floodligh camera going off after 5 minutes
wireless-security-cameras
Hello, I bought two floodlight security cameras. One is working well. The other one goes online only if I turn the house mainpower off and on. Then it stays online for 5 minutes and goes offline. The wifi signal is strong and I have already restarted the router. The Wifi does not seem to be the issue. Your help is appreciated. Thanks
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23-05-2021 07:53:43
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Chelsea_Ring
Hey @Dom1969. When the device goes offline, does it completely power down and report as offline with no power in the app? It may be a power concern, so you will need to look into the wiring again for this Floodlight Cam and make sure it is getting the same amount of power from your transformer as the other one, or that your transformer can support powering 2 of these devices. You can follow the steps in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001262186-Installing-Your-Floodlight-Cam). In the event you still have this happen, I recommend contacting our support team to do a deeper dive into this. If this needs to happen, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Let us know how this goes!
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24-05-2021 07:08:42
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