Ring Security Cameras
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Flood light cam sensor light will not go out and can not reset camara
hardwired-security-cameras
cs-support
Had a power outage and now my floodlight cam will not connect to wifi. The sensor light stays on all the time. I tried the rest by pressing the button and even holding the button for 20 seconds and still nothingI have turned off and back on the power to the circuit and still no helpWhat am i missing?
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06-04-2022 14:25:00
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Caitlyn_Ring
Hi @user8393. You've run through the basic troubleshooting steps I would have recommended for a concern like this. Since the Floodlight Cam is still not reconnecting to wifi after a full reset and attempted new setup, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can assist further with more in-depth troubleshooting. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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06-04-2022 19:24:36
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