Responses (1)

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Caitlyn_Ring

Hi @user32588. You should be able to rotate the lights or the camera itself depending on your planned installation location of the Floodlight Cam Wired Plus so that everything is in the correct orientation. You can find more information on the installation [here](https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-). If you're unable to get the correct orientation of the lights, I'd recommend first seeing if you can get a replacement through Amazon. If they are unable to replace your Camera, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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09-01-2023 23:28:54

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Azroadie

I have the exact issue. I had the flood light that failed and was sent the new model. But this more model doesn’t allow the lights to be rotated to the correct orientation.

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06-11-2023 20:08:08

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Tom_Ring

Hi @Azroadie. To learn how to mount the Floodlight Cam in the correct orientation, visit this Help Center article [here](https://support.ring.com/hc/en-us/articles/360059068632-Installing-Your-Ring-Floodlight-Cam-Wired-Pro-).

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08-11-2023 16:47:12