Ring Security Cameras
Fix For Live View useing Firefox Web Browser - grant Microphone permission
As many of you are probably suffering from the same problem I have been since the "Desktop App" disappeared, I thought I would post a solution I found to fix live view when using Firefox. **Symptoms:** 1. When using Firefox, after clicking "Live View", a popup window shows with "Activating Live View" but activation never happens. 1. A notification to "Enable Microphone" is seen and when doing so Live View still doesn't work. 1. You are able to watch your recorded Live View attempt in your History shortly after your Live View attempt. A user named @5150Joel had a similar issue for Google Chrome users in [this topic](https://community.ring.com/t/fix-for-live-view-not-working-from-rings-website-grant-microphone-permission/79252). Based off Joel's findings I though I would see if I could apply something similar to Firefox. Now this is just what worked for me, this is by no means a in stone solution for everyone, but as of now I'm able to Live View in Firefox with no issues. Based off the solution in [this support topic on the Mozilla support site](https://support.mozilla.org/en-US/questions/1284873#answer-1306841), this is what I did. Granting permission through one of the following methods: (A) Check for a prompt at the left end of the address bar If the site has asked Firefox for camera/microphone permission, there may be an extra icon next to the lock. Click that to see whether you can grant permissions there. (B) Use the Page Info dialog While you're on the site, either of these 3 ways to bring of **"Page Info"** * Ctrl + i * (menu bar) Tools > Page Info * right-click a blank area of the page > View Page Info In the Page Info dialog, click the Permissions icon at the top. On that panel, scroll down to **Use the camera** and (A) uncheck Use default and (B) click the permission you want to give the site. I chose **"Allow"**. Repeat with **Use the microphone** . Then you can close this dialog (it saves as you go and there's no save button to click). I then refreshed the page and live view worked. hopefully Ring doesn't break this fix in some future update. Hope this helps someone.
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03-03-2022 01:04:52
Responses (3)
- M
Your answer didn't fix it for me, but it sent me in the right direction. In case it might help anyone else: For me, I had to enable set Firefox to enable a video codec at: Settings -> Extensions & Themes -> Plugins -> OpenH264 Video Codec provided by Cisco Systems, Inc. (...) -> Always ActiveFrom: Never ActiveCheers
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07-08-2024 05:07:39
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- 2
In my case, having both camera and microphone access enabled it still would not work. I happened to click on the "shield" icon next to permissions and turned off "enhanced tracking protection", refreshed the browser and live view worked as it should. Good luck.
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05-09-2024 10:37:15
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CThank you for sharing this tip! It may help other users having the same experience.
•0
06-09-2024 10:58:18
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Tom_Ring
Thanks for this information @Ringgetittogether!
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04-03-2022 10:29:29
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