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Ring Security Cameras

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False alarms on outdoor security camera
hardwired-security-cameras
troubleshooting
motion-settings

We frequently get false alarms on our outdoor security camera. The false alarms can be noise or changes because clouds pass and we get bright sun.

238

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0

06-04-2023 10:20:09

Responses (1)

  • C

    Hi @user41627. I'd recommend adjusting your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and reviewing some of your additional motion settings to help cut down on false alerts. If you have a battery powered Camera, you'll also have a Motion Sensitivity slider that you can adjust. Smart Alerts are another way to refine your motion alerts if you have a Ring Protect plan, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-). For more in-depth support with your Camera's settings, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. You can also reach us on social media by sending a private message on Facebook @Ring, or a direct message on Twitter @Ring.

    0

    07-04-2023 06:42:45

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