Responses (12)

• J

  Justin_Ring

  Accepted Solution

  Hi @user51134. If you have tried the steps mentioned in this thread and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.

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  17-07-2023 07:37:17

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• T

  tsg75

  i have the same problem ever since I installed the solar panel. Im going to return it. I had no problem with the stick up cam before adding the panel. I was hoping i wouldn't have to worry about recharging every month. Full sunlight and a fully charged battery before connecting it. Im very disappointed

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  01-10-2020 09:24:17

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  C

  Caitlyn_Ring

  Hi @tsg75. I'd recommend contacting our support team directly so they can look into this with you further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a look at your account and devices and offer more advanced troubleshooting support in order to get everything working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  02-10-2020 03:44:11

• A

  abcdefghijk

  Yup, mine doing the exact same thing. Really angry. Like you said, the solar panel is supposed to help, not render the camera useless. Mine is going back. > @Juicy wrote: > My stick up cam battery is fully draining when connected to a solar panel. I thought the solar panel was supposed to keep the battery topped up. Has anyone else had this problem or can give me an idea to fix it please. TIA

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  13-10-2020 05:00:00

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• S

  simj89

  I am having the same issue and am super dissapointed. The solar panel gets plenty of sun and instead of charging the battery, it drains it completely in just one night. I have tried this two days in a row now with the same results. Without the solar panel, I had the stick up cam up for nearly 40 days without the need to recharge. The bummer is that I purchased the solar panel over a month ago and just got around to installing it and am now passed the return window. Therefore, I am stcuk with a useless piece of junk.

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  16-10-2020 12:53:17

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  abcdefghijk

  > @simj89 wrote: > > I am having the same issue and am super dissapointed. The solar panel gets plenty of sun and instead of charging the battery, it drains it completely in just one night. I have tried this two days in a row now with the same results. Without the solar panel, I had the stick up cam up for nearly 40 days without the need to recharge. The bummer is that I purchased the solar panel over a month ago and just got around to installing it and am now passed the return window. Therefore, I am stcuk with a useless piece of junk. Can't recall whether I was before or after 40 days, but I called Ring - persisted until I got a live person - and she agreed that I could return it. I think they know this is a pretty common problem so I would give it a try.

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  19-10-2020 03:35:09

• Y

  Yuey

  I have the same issue. Purchased on Prime Sale, so did it without research, impulse buy! I spent 10 hours charging the battery before playing with it. Once charged it inserted the battery and started the wizard and added to the Ring App. all look fine but i did notice the battery going down but didn't know much about it so didnt take notice. but buy the time i measured and stuck it up it was low and i didn't notice. In the morning it was dead as a dodo. so i had to charge the battery again for another 10 hours. i plugged it in and the app told me to switch to wired mode. so i thought it was on the wrong mode. and again over night it was dead again. i tried again on battery mode. again over night it was dead. now i tried it without the solar panel and the camera stayed up all night and with loads to spare. I'm now jumping threw the hoops with Ring Support. And they said they reset it and to plug in the solar panel and it will work fine with it now. I'm not holding my beath.

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  19-10-2020 04:18:34

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