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Ring Security Cameras

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Device Health Page Not Showing in App
wireless-security-cameras

I have Ring Doorbells and Stick Up Cams. In the app, the Device Health page is blank for the Cams. The page shows data for the Doorbells. Therefore, this is only a Cam problem. I’ve rebooted my phone (iPhone). I’ve rebooted the app. I’ve used the app on my iPad. The result is always the same - a Blank Device Health Page. Any solutions?

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27-08-2021 09:41:59

Responses (89)

  • K

    I have the same problem with a ring stick up cam. The ring doorbell is working fine but the same blank page with the stick up cam now

    6

    27-08-2021 10:13:18

      J

      I also have the exact same issue here in Germany

      0

      31-08-2021 02:59:48

      B

      Same here! Since the past weekend!

      0

      01-09-2021 03:17:38

  • B

    Yep. I have 4 cans and one of them refuses To show its device health page.

    1

    28-08-2021 07:14:17

    • K

      I have same problem with 2 battery cams. Have 4 other cams including doorbell and all show device health. Happened only to battery units.

      0

      28-08-2021 11:05:48

      • A

        Same problem here. I have doorbell, floodlight cam, and stickup cam. All was working perfectly till I updated to 5.43 recent app. Both of my iphones all the sudden blank page on Device Health screen just for Stick Up Cam. I know the update caused this because it first did it on my phone after the update so I checked my wifes phone before updating the app and it was working fine. Then I updated her phone about 10 minutes ago and now device health is blank on her phone too! This will obviously be a widespread problem, ring should address this soon

        0

        28-08-2021 01:43:51

          P

          Same for me. stick up camera device health page is blank after app update.

          1

          28-08-2021 03:05:51

      • A

        Called Ring Support. This effects iphone users and they are aware and working on a fix

        4

        28-08-2021 04:04:54

          C

          Same here, no info for stick up cam battery, but plug-in cams show device health info.

          1

          29-08-2021 02:34:36

          C

          How long did take to get thru? I’ve called twice and each time the estimated wait time was more than 45 minutes!

          0

          29-08-2021 02:36:45

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