Ring Security Cameras
Dashboard Not Refreshing Cam Image
Hi There. It used to be that when I opened the Ring app and landed on my dashboard that all my cams would refresh (I have a Door Bell Pro and a Spotlight Cam). The images updated to that moment and then start counting the seconds since that refresh. For about a week now, only the doorbell pro image updates and the spotlight cam is from whenever the last manual update (from live view) was made by me. If I click on the image it goes to live view and shows the current view from the came, and then when I x -out and go back to the dashboard the image is updated on the dashboard for that cam. Why did this stope being automatic and only for the one cam. I did power down the cam in an attempt to reset it. Did nothing. Anyone else experiencing this?
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10-04-2021 10:02:29
Responses (59)
- L
We have been having the same problem. I have two wireless cams with spotlights and the live view doesn’t refresh on the dashboard and sometimes I can’t even get the live view to connect even with good wifi signal.
•1
11-04-2021 01:37:25
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- M
Sorry to hear about this, neighbors! The dashboard preview image should certainly update or show, when you open the Ring app. Keep in mind, battery devices will update the dashboard image less frequently than wired-only Ring devices. When checking the dashboard, leave the Ring app open for at least 1 minute to allow time for any preview images to update. Please trigger a motion event or perform a live view to confirm the device is online and working. See if doing so resulted in the dashboard displaying the view. The next best step will be to visit your Ring device in the Ring app and check it's Device Settings > Video Settings to ensure "Tap Camera Preview for Live View" is toggled "on". If you have other Ring devices, confirm the camera preview tiles are updating for other devices on the account/ location. Remember to disable any VPN on your mobile device, if one is enabled, as well as trying to force close and reopen the Ring app. If the above steps did not help to resolve your concern with dashboard preview images not updating, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-04-2021 04:25:48
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MNothing has changed on my settings, all the correct boxes are checked per your response above. Both cameras I have are hardwired and this all started after your update. I think I was very descriptive and now I see that many other users are having the same issue. It's definitely on your end. Hopefully you can provide a response that doesn't suggest I did something to change this.
•1
18-04-2021 11:16:35
B@Marley_Ring This isn't a settings or device issue. Its 100% an issue with the app. It started with either the last release or the one before. There are quite a few threads with similar issues. There are also problems with live view failing to start quite often. My understanding is the Rapid Ring app is fine your main app which is impacted.
•2
18-04-2021 06:04:18
J@Marley_Ring This is not a solution and the problem is not "solved". Please look at all the comments rolling in of people who are having the same issue. I do not wish to call in and explain everything when it is clear as day here. Apparently Ring views issues as "solved" if they tell you to call in. Come on man!
•3
20-04-2021 03:25:26
- J
When I open my Ring App, the wired Spotlight cam does not refresh with a new still image. It use to do this but all of a sudden stopped. I have tried power cycling the camera and deleting and re-downloading the iOS app. My Ring doorbell Pro still refreshes with a new still image.
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12-04-2021 07:55:04
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1I have the same problem since the 5.38.1 update on iOS. I have only one camera device (Doorbell Pro) and it does not refresh the snapshot on the dashboard. I tried the following: Disabling/enabling snapshots on the device; turning phone off and on; deleting the app and re-installing I have an old iPhone where I have not updated the app and it's working as expected.
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15-04-2021 01:02:04
- TE
Agreed. Something seems to have changed recently. Can we get some clarification Ring? When you enter the app, is the dashboard image supposed to refresh automatically, or show the last snapshot taken and the time delay since that last snapshot. It appears to perform erratically. I do not want to enter Live View when entering the app. and have that disabled. That is different that the snapshot image I believe dashboard is displaying and should be refreshing each time the app is entered.
•1
16-04-2021 11:12:23
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Same problem here with two doorbells. It started with app update 5.38.1
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11-04-2021 09:13:04
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