Ring Security Cameras

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Damaged power connector gold pins - looking for solution
hardwired-security-cameras
cs-support
![MicrosoftTeams-image (8)|375x500](upload://bKC8JzhqlERT8tUEpNF8wAFCLS3.jpeg) I have two Ring spotlight security camera’s and both have damaged power connection rings (the copper/gold pins that connect the camera to the base unit) that may have got damaged moving house. The top of one of the pins that springs out on each camera was stuck in on both cameras and i can’t get them to pop out. I accidently broke the entire pin off one camera trying to get it out. Does anyone know what to do to fix or workaround this issue or ideally get a spare part for this? I now have two cameras not working :frowning:

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25-08-2023 08:22:00

Responses (1)

J
Hi @user56007. For any concerns about damage to your Camera, it is best to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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28-08-2023 05:57:53

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