Contact the last owner

Question

Hi. I bouth a second ring camera in box from a market place and is still registrate to last person. How can I contact this person to ask him to deconect the device.

Tom_Ring · Answer

Hi @Asgard11. If you are unable to contact the original owner of the device, you'll need to contact our support team for a device ownership escalation. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Ring Security Cameras

Contact the last owner

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