Car Cam 'lights failed to turn on'

Question

Whenever I try to activate the lights in my Car Cam, the app says 'lights failed to turn on.' Anyone else getting this?

Justin_Ring · Answer

Hi @maxintosh. If you are driving and try to activate the LED lights, they will not turn on for safety reasons. If you were driving and have since parked, make sure the car engine is turned off and that it has been at least 6 minutes since it has been off, then try enabling the LED lights again. Now, if none of these apply, try rebooting your Car Cam by pressing and holding the setup button for 7 seconds, and then wait 2 minutes before trying to activate the lights again. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Security Cameras

Car Cam "lights failed to turn on"

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