Ring Security Cameras
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Can't unlink spotlight cam from doorbell
I set up my spotlight cam to send notification of linked events to my doorbell and I set up a group with the spotlight cam and a security light.I decided to "unlink" the spotlight cam from the doorbell, but it keeps sending notifications even though the settings are "off", and both devices have been reset multiple times.Customer support agreed to send a new camera and gave me this instruction, "Moving forward, please do not to add anything to any kind of grouping at all to avoid the same issue in the future." How can they tell one individual that when there are thousands of these devices set up to have groups??????
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29-10-2019 00:43:45
Responses (3)
- T
Same problem. My two cameras linked are Doorbell and Spotlight. No cameras show they are linked, but they are. Each camera says it will "do nothing" on the link tab.
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07-05-2020 02:17:23
- U
Yep. No way to unlink. And my last health check on 2 new devices says 12/31/69. Customer tech support says it shows todays date on their end and “everything is working fine”…. Except they aren’t working fine. In fact my home was visited by unwanted individuals who seemed to be able to shut off my camera(s). They politely reconnected them upon their exit. Looks like a trash can is in the very near future for the devices and protect plus subscription unless I am convinced they are working fine. Not because someone tells me they are (I decided to not inform them of the obvious security breach for multiple reasons) to include not knowing who or how it’s being done. The “everything looks good over here” has me thinking nothing looks right and the tech wasn’t confused.
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05-05-2023 01:15:55
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rog7254
I have the same problem, cant link or unlink devices from my phone, did a multiple install and uninstall from android phone app.Did anyone have a same issue and had a fix?
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01-05-2020 23:09:19
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