Ring Security Cameras

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R
Cannot access live video

For the past two weeks I am unable to access live video through the ring app on my note 10+. I can access the live video via my smartthings app, however when I try to pull up the video via the ring app - the app just freezes on my phone. sometimes I have to force close the app to get my phone to respond. My phone recently updated to android 10 as well.

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18-01-2020 09:12:36

Responses (1)

  • R

    How did you get the live video in the ST app? Mine just says camera is unavailable...

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    12-05-2020 04:45:18

      R

      Hi Chelsea, I have a video doorbell2 and two floodlight cams. None of them seem to work with live video. The IDE of smartthings lists the floodlight cam, the websites says it works but it never activates the cam properly.

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      12-05-2020 21:04:13

      R

      Yep i can see live view in the ring app, i can even see the live view request in the log: 9:43:21 AM: info [SM] ringApiResponseTime=853 9:43:20 AM: trace [SM] Executing ‘ringApiGet()’ 9:43:20 AM: info [SM] ringApiResponseTime=1259 9:43:20 AM: trace [SM] Executing ‘liveStreamHandler(

      0

      12-05-2020 21:12:06

      R

      Thankyou for this info, I will test it all out and let you know

      1

      12-05-2020 22:33:09

      R

      Cleared the data from my phone app and now it works on TV and phone. Thank you for your support!!!

      1

      12-05-2020 22:44:25

      J

      Hey guys My dad didn’t need 2 rings so he gave me one and after a reset it was all working fine for a day But for the past 2 weeks it’s been stuck on activating device Tried everything but can’t access live view

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      12-05-2020 22:53:59

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